Everything from the mobile device and more
The system enables step-by-step maintenance according to protocol, opening reports for breakage maintenance, arranging and cleaning the room according to a checklist, handling and monitoring housekeeping calls and even viewing statistics and trends - and everything from the mobile device!
Rezid.net sends notifications and reminders and takes care of synchronizing and updating all involved parties in real time.
Instead of distributed communication using the phone, MIRS, SMS messages and WhatsApp intermittently - Rezid.net enables communication through one channel that allows information to be managed and track tasks more efficiently and uniformly and collects statistics for performing analysis and trend recognition.
The managerial level has a version for desktop and tablets that allows easy viewing of summaries, reports and statistics on a daily, weekly and monthly level.
The 80/20 rule - also in the world of maintenance
The 80/20 rule of thumb applies also to the field of maintenance: Invest 80% of the time in preventive, planned and proactive maintenance and about 20% of the time in breakage maintenance, which is a kind of "putting out fires".
Proper and comprehensive preventive maintenance reduces breakage maintenance. The less breakage maintenance there is, the better the quality of the guest experience and there is also a cost savings on repairs. Effective preventative maintenance needs to be planned in advance, measured and monitored.
The end of paperwork and excel sheets: standardization and tracking
Rezid.net allows you to define smart maintenance protocols that vary according to timing (e.g.: morning, night, work shifts, etc.), periodicity (e.g.: weekly, monthly, annual, etc.) or according to additional dynamic parameters. The protocol guides the maintenance manager and their staff step by step throughout the maintenance stages, whether it is periodic maintenance or audit, detailing what needs to be done and what information is required to be collected (e.g.: water meter registration, pump pressure, pool pH, etc.).
The system allows the definition of protocols at the level of a single hotel or at the chain level, thus incorporating lateral standardization in the maintenance processes. All hotel systems are mapped and cataloged, and the history of treatments and reports is saved for quick retrieval from the mobile device by scanning a code physically attached to the various systems.
Room maintenance and audit - also at the annual level
In addition to the maintenance of the current building systems (fire detection and extinguishing, heating, ventilation, etc.) there is annual maintenance of the systems at room level (such as cleaning filters of air conditioners, shower heads and more) and inspection of furniture and equipment in rooms. Rezid.net makes it possible to define annual work plans for rooms and public areas and to monitor graphically the progress of the work. As with preventative maintenance, protocols of the steps to be performed can be set.
Annual approvals, tasks and reminders - all from the mobile device
In addition to internal maintenance performed by the hotel's maintenance personnel, annual and semi-annual maintenance and audits are also required, which are regulated and are usually performed by external contractors (such as elevators, electrical panels, pumps, integration, etc.). Rezid.net identifies when maintenance is approaching, keeps the approvals received and keeps a record of the rejects and handling. The various maintenance items appear in a central calendar for advanced planning and proper preparation.
Field reports
Fault reporting is critical for breakage maintenance. The more detailed and accurate the report, the easier it is to prioritize treatment and assess its complexity even before you physically arrive at the location of the reported fault. Rezid.net allows every employee, from the maids, housekeeping staff in public areas and maintenance workers, to report faults directly from the mobile device. For this purpose, Rezid.net has developed a unique graphical interface to gather as much information as possible in a fast and user-friendly way. Rezid.net maps the structure of the hotel, rooms, facilities and equipment and allows to send an accurate report for statistical analysis and trend identification.
